Refund Policy
Purchase support, voluntary refunds and consumer rights.
Version ee70e2a5aff0c592 · Published · Effective
Our voluntary 30-day policy
For eligible purchases from PyroSoft or our itch.io listings, open a private ticket on PyroSoft Discord within 30 days of purchase. We will try to resolve the problem first; if we cannot, we will refund the purchase in full. Give the product, purchase date and enough receipt information to find the transaction privately. Do not post private receipt links or keys in a public channel.
Steam, Unity and other stores
Steam purchases follow Steam’s refund policy. Unity Asset Store purchases, including Battle Bot Arena Engine, follow Unity’s refund policy and process. Our voluntary 30-day policy does not extend those stores’ refund windows or override their rules. Other stores’ mandatory processes and applicable license terms remain in place.
Mandatory consumer remedies
This voluntary policy does not replace rights that cannot be waived, including applicable remedies for faulty or misdescribed digital content and any statutory withdrawal right. The seller and applicable store process handle the transaction. Direct PayPal and Paddle checkout on pyrosoft.pro is currently unavailable; this site does not offer a live direct-checkout refund button.
Access after a refund and help
A completed refund can end the license for that purchase at the next applicable license check. For help reaching the private ticket process, email support@pyrosoft.pro. Email remains available for statutory notices and privacy requests.